faq

Your Questions. Answered.

general

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: How long is my TYLT product under warranty?
A: We offer a limited 1 year warranty on all of our products, you can view the details of the warranty here

Q: Are all TYLT Apple compatible products Apple certified?
A: Yes, all of our Apple compatible products are certified

Q: How do I submit a question or comment?
A: You can send all questions/comments to customerservice@tylt.com

Q: What is your return policy?
A: We will accept returns within 30 days from the time you receive your item only if the product was purchased directly from TYLT.

Band

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: I have the latest Samsung Galaxy Tab and when I try to charge it through the USB port, there is a red X on the battery. Does this mean that it is not charging?
A: No! It is charging, but the tablet thinks that it is connected to a computer port of a computer, so the tablet charges at slower computer speeds. Some of the newer tablets are configured differently and display this behavior.

Q: Will it work to charge tablet such as the iPad?
A: Yes! It will work with most tablets on the market

Q: Should I be concerned about leaving this charger in extreme heat or cold conditions?
A: No! It's been tested to withstand below 0 and above 120 degree temperatures

Q: Can I pull on the Band without damaging it?
A: Only to a certain extent. Like any product, it has a threshold and can eventually break.

Q: Is there any harm in rolling it up or bending it?
A: No! Have fun.

Q: Is the Band Apple certified?
A: Yes, all of our Apple compatible products are certified

Y-Charge

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: Will it work to charge tablet such as the iPad?
A: Yes! It will work with most tablets on the market

Q: Should I be concerned about leaving this charger in extreme heat or cold conditions?
A: No! It's been tested to withstand below 0 and above 120 degree temperatures

Q: Is it possible to charge the PowerPlant and two devices at the same time?
A: Yes, but since charging two devices takes a lot of power, you must make sure the PowerPlant has about 50% charge before doing so.

Q: Was the PowerPlant suppose to come with a wall charger?
A: The PowerPlant does not include a wall charger since it was designed with a universal micro-USB port. It does include a micro-USB cable which you can plug into any USB port to charge your PowerPlant. TYLT is committed to sustainability and providing excellent user experiences. This eliminates the need to manufacture thousands of wall chargers, reducing our ecological footprint.

PowerPlant

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: Is there any harm in charging it without fully discharging it first
A: There is no harm charging it without fully discharging it. We use excellent quality lithium-ion cells which do not have the memory effect

Q: Is there any harm leaving it charging overnight?
A: There is no harm to continue to charge our products even though it's fully charged. The PowerPlant will tell the charger it is fully charged and the charger will stop charging it.

Q: How long do the battery products hold a charge?
A: Our products will hold a charge for over a year if not in use. For best results, store the product in a cool place. If it is exposed to excess heat for long periods of time, it will reduce the amount of time the battery will hold a charge.

Q: How many times can the battery products be charged?
A: The battery products are rechargeable for over 500 full cycles. A full cycle means that the battery is completely discharged, then completely charged back up. For example, if the battery product has 75% charge and you top it off, you would have only charged it 25%. You would have to do this 4 times to complete one full cycle. So, don't be afraid to top it off. There is no “memory” or negative effect of constantly charging it.

Q: How do I turn the battery products on or off?
A: All our battery products are built with load detection circuitry. It will automatically turn on when you plug in a device, and automatically turn off when the device is unplugged. In certain rare situations, depending on the phone or the charging cable used you may have to press the battery capacity button in order to begin charging

Q: How do I know that the Powerplant is fully charged?
A: While charging the Powerplant all 4 LEDs will turn off signifying that the device has a full 100% charge.

Q: Is the PowerPlant Apple certified?
A: Yes, all of our Apple compatible products are certified

Q: I have the Lightning version of the PowerPlant. Do I have to do anything to start initiating charging with me Lightning device?
A: Yes! Simply press the power button to initiate charging. This is a Apple compliant product and a physical trigger to turn on the battery pack is a requirement.

Zumo

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: Is the Zumo Apple certified?
A: Yes, all of our Apple compatible products are certified

Energi

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: If I plug in the Energi into an outlet, will there be enough room to plug a second device next to or on top of the Energi?
A: Yes. The Energi was designed with the AC prongs on the left hand side and not the center.

Q: Can I charge my devices while simultaneously charging the Energi?
A: Yes!

energi+ backpack

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: How much does Energi+ Backpack weigh?
A: The backpack and battery together weigh about 4.5 pounds (2 kg)

Q: What size sunglasses will fit in the Protect Pocket
A: Most sunglasses will fit, as we designed around some of the larger styles. The sunglass area of the Protect Pocket measures 1.6 in x 2.2 in x 5.7 in (4 cm x 5.5 cm x 14.5 cm)

Q: Will the backpack hold books?
A: The Energi+ Backpack has a large main compartment that can be used for book storage. When empty, the available book storage area is approx. 11 in x 10 in x 3 in (28 cm x 25 cm x 8 cm). The laptop compartment can also be used for book or laptop storage.

Q: What are the exterior dimensions of the Energi+ Backpack?
A: Width: 13.5 in (34 cm) / Height: 19.5 in (49 cm) - Including handle / Depth: 9 in (23 cm) excluding shoulder straps or 13 in (33 cm) including shoulder straps

Q: Is the backpack waterproof?
A: No, it is water resistant

Q: How many devices can the ENERGI battery charge at once
A: It can charge up to 3 devices at once

Q: Will the battery charge my laptop?
A: No, it is designed to charge tablets, smartphones, music players and other mobile devices

Q: How long will the backpack's battery take to recharge?
A: About 7-8 hours using a 2 Amp USB charger (Using lower amperage chargers will increase charging times)

Q: Is there any harm in charging the ENERGI battery without fully discharging it first?
A: There is no harm charging it without fully discharging it. We use excellent quality lithium-ion cells which do not have the memory effect.

Q: Is there any harm leaving it charging overnight?
A: There is no harm to continue to charge our products even though it's fully charged. The ENERGI battery will tell the charger it is fully charged and the charger will stop charging it.

tunz

Q: Do I have to register the product for the warranty to take effect?
A: No!

Q: How loud will it play?
A: TUNZ has two 3W drivers and a passive bass radiator. It delivers volume levels up to 80db.

Q: How long will it play?
A: TUNZ will play up to 20 hours or more on a single battery charge (based on volume level of 50% and without device charging)

Q: Will it work with my iPhone?
A: Yes! It will work with any Bluetooth-enabled device, including your Bluetooth-enabled iPhone.

Q: Will it charge my tablet?
A: TUNZ is designed to charge smartphones and music players. While TUNZ is not intended to charge tablets, it will provide a small charge to many tablets that are compatible with 1 Amp charging.

Q: Will it play music from my tablet?
A: Yes! It will play music with any Bluetooth-enabled device, including tablets

Q: My device doesn't have Bluetooth. Will it work with TUNZ?
A: TUNZ can also connect to any device with a 3.5mm headphone jack.

Q: I am trying to charge my phone and it doesn't seem to be working. What's wrong?
A: First check that TUNZ is powered ON. Second, TUNZ disables charging to preserve music play time when it reaches 50% battery capacity. Try recharging the speaker. Device charging will be re-enabled once TUNZ's battery is 75% charged.

Q: How long does TUNZ take to charge?
A: It takes about 6-7 hours to fully recharge TUNZ.

Q: Where is the NFC tag and how does it work?
A: The NFC tag is located on the left side of the TUNZ speaker (see manual for location). Just tap the antenna of your NFC-enabled phone to the tag area and follow the on-screen instructions (phone needs Internet connection to access instructions).

capio

Q: Does the sticky material lose its stickiness?
A: After a while the sticky material may collect dust and ambient dirt in the air and will lose some of its original stickiness. To bring it back to NEW just run the sticky material under warm water lightly brushing off the dirt and dust with your fingers.

Q: Does Capio stick to all surfaces?
A: The Capio sticks to most surfaces out there (glass, wood, metal, plastic, composites, ect), except for oily or extremely rough surfaces where the suction cup can't get a strong vacuum to grip the surface.

Q: What support arms should I use for my phone?
A: The Capio come with 2 sizes of adjustable arms to fit most size smartphones on the market. The best fitting support arms would be the ones that are able to cradle the phone without it sliding down. For more details please refer to either the video on our website or Capio's user manual.

Q: What kind of cases can stick to the front plate of the Capio?
A: Most materials will stick except for oil based materials such as silicone. Also very rough materials will not stick as well. If you have a silicone case or very rough material case, please use the provided adjustable support arms for a secure hold.

Q: Will the Capio leave residue on my device or my car's dashboard?
A: No the Capio uses a special patented material that doesn't leave any residue.

Q: How often do I have to clean the Capio?
A: We recommend every couple of months; this will depend on the usage of the mount and may vary person to person.

Q: How do I know if my phone will work with the built-in NFC?
A: You can refer to your smartphone's setting to see if you have an NFC compatible device. Also you can refer to your smartphone's user manual for more info.

Q: When I place my Google^TM Nexus^TM on the car mount nothing happens, why doesn't my NFC launch?
A: Please first check your setting to make sure the phone's NFC setting are ON. If they are then double check where your NFC antennas is located and try again.

Q: How do I use my NFC compatible smartphones with the CAPIO?
A: The NFC capabilities installed into the Capio give the user the ability to control most functions of the device with just a tap. A user is able to set up profiles for their daily lives. Example: If you set up a car mode for the Capio when you place your NFC enabled device onto the front plate you can have the ability to simultaneously (turn On your Bluetooth for hands free usage, set your ringer volume to a preferred level, turn ON GPS, open an application such as music, and set your media volume to your custom level) all with just a single tap. This ensures a quick, safe and hands-free experience.

tagz

Q: How do the Tagz work?
A: Well the Tagz are NFC (Near Field Communication) chips that use the technology built into most new high-end smartphones giving the user an ability to transmit information and data with other NFC-Enabled smartphones. What the Tagz do is they give the user an ability to control multiple functions of their device with a single tap. TYLT partnered up with Tagstand^TM creators of the popular NFC Task Launcher^TM app on the Google^TM Playstore^TM which gives a user the ability to set up custom profiles at any time anywhere. Example: When the user gets home he/she have a Tagz NFC chip installed in the house so as soon as he/she enters the house and taps their NFC-enabled smartphone on the tag it would; turn ON Wifi, set the ring volume to their preset level, turn off GPS, set the alarm to 7:00am, and send a text to his/hers significant other letting them know that he/she have just arrived home all with a single tap.

Q: How do I know if my phone was able to scan the NFC Tagz?
A: The Tagz are pre-programmed to either take you to the Google^TM Play^TM store to download the NFC Task Launcher^TM app if not installed. If the NFC Task Launcher^TM is installed on your smartphone then it will open the app and take you to the initial first time set up of the Tagz.

Q: I have an iPhone5^TM would the Tagz work with my device?
A: Unfortunately as of right now the iPhone5^TM is not set up with NFC capabilities. This doesn't mean that Apple^TM won't be coming out with an NFC compatible phone in the near future.

Q: Are the stickers water proof?
A: The Stickers are water resistant; we do not recommend that you place the NFC chips in water for this will void the warranty.

Q: How many tasks can I do with the Tagz?
A: The number of tasks will vary depending on the complexity of what you are trying to achieve. The Tagz have 138kbs of free space to use for recording tasks, each task in the NFC Task Launcher^TM app shows the amount of space each would take up on the chip.

Q: Can I share my Porfiles with other that have NFC phones?
A: Yes you can set up profiles that you share with other who have NFC-Enabled smartphones.

Q: Can I lock my Tagz so that others can't overwrite them?
A: Yes. You have the ability through the NFC Task Launcher^TM app to make the chips unwritable.

Q: When I tapped the corner of my phone on the Tagz nothing happed, did I do something wrong?
A: If your phone is NFC-enabled then please check where the NFC antenna is located; usually it's on the back of your smartphone inside the housing at the center. Please take a Tagz sticker and place your phone on top of it with the screen facing up. Start at the center and move your phone around while still keeping it on the Tagz sticker until your phone detects the chip. When the chip is detected then the antenna is in that location on your smartphone, remember that spot for next time.

Q: Can I place the Tagz stickers on any surface?
A: Yes except for metal surfaces that would prevent the electromagnetic signal from detecting the NFC chip.

all cases

Q: Will my current charging / data work with the case on?
A: Most cables will allow you to keep the case on, a few will require you to remove the case. We have designed the charging port to allow for use with the Apple Lightning cable and TYLT branded charging / data cables.

Q: Are the phone cases washable?
A: Yes use warm soap and water to wash the cases, be sure to remove your phone first.

Q: Will the cases work with docking stations?
A: Some docking stations will allow you to keep the case on, some will require you to remove the case. It depends on the docking station. We have designed the charging port to allow for use with the Apple 30Pin to Lightning adapter.

Q: Will the inside of the case scratch your phone?
A: No, soft, squishy material provides resilience and absorbs shock from occasional bumps and drops.

Q: Is the iPhone 5 Energi Power Case Apple certified?
A: Yes, all of our Apple compatible products are certified

bumpr

Q: Can I use the Bumpr without the case?
A: No, the case must be used to attached the bumpr. You can however use the case without the Bumpr.

Q: Is one bumpr color more protective than the other color?
A: No all colors are made from the same material and protect in the same manner.

sqrd

Q: Will the material really protects the phone?
A: Yes, TPU is slim enough to slide into your pocket, but thick enough to protect your phone from daily usage. Extra thickness on corners also gives you double protection

zigzag

Q: Will the case scratch easily?
A: No, polycarbonate is UV coated to minimize the scratches caused by regular usage.