Frequently Asked Questions
General
We offer a limited one-year warranty on all of our products.
Yes, all of our Apple compatible products are certified.
You can email all questions/comments to customerservice@tylt.com or call us at 888-807-5922
We will accept returns within 30 days of receiving your item if you purchased the product directly from TYLT.
Shipping
Shipping is currently only available within the USA.
Tech Support
It means your device is charging.
It means there is an error.
Ensure there is no metal on the wireless charging pad. Unplug and re-plug the pad.
Unplug and re-plug the pad.
Plug the included USB-C cable into the port and other size (USB-A) into a power adaptor (not included).
Unfortunately, individual parts are not available for sale.
Yes, you can.
Yes, you can.
Hold the power button for 3 seconds to turn it on and enter pairing mode. Search for the device to connect.
No, you can not connect two devices to the same speaker simultaneously.
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